Managing Associate and Supervisor Confrontation in a Call Center

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Confrontation in the work place is going to happen. How we manage it is a trained skill that all managers must have. Since I have run call centers for most of my life this is the example that I will use. These are some of the tactics that we cover in our management trainee program at my company Expivia Interaction Marketing. These can be very easily transferred to any manager who leads a team.

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