Having Fun in your Call Center- Games to Play and More!

play

Call center/customer service work is hard. Representatives on the phone can take a ton of abuse no matter when channel they are working. The environment must be one of comfort and….yes its ok to say…FUN!

Our job is to make the customers that interact with our center have a world class experience. We cannot do this if we have associates that are lethargic, have bad attitudes and do not want to be at work. One way we can help them is by making the contact center THE fun place to work.

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The 5 Absolutes for an Amazing Call Center and Customer Service Culture

culture

You learn some things after running contact centers for 20+ years. The following are 5 tips or to take that a step further, absolutes on changing or creating a great contact center culture in your customer service center.

“You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.” -Howard Shultz CEO Starbucks

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5 Tips For Creating a GREAT Customer Service Call Center Culture

cult

You learn some things after running contact centers for 20+ years. The following are 5 tips on changing or creating a great contact center culture in your customer service center.

“You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.” -Howard Shultz CEO Starbucks

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The Games We Play Part II, More Fun In a Customer Service Call Center

fun

Call center/customer service work is hard. Representatives on the phone can take a ton of abuse no matter when channel they are working. The environment must be one of comfort and….yes its ok to say…FUN!

Our job is to make the customers that interact with our center have a world class experience. We cannot do this if we have associates that are lethargic, have bad attitudes and do not want to be at work. One way we can help them is by making the contact center THE fun place to work.

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How to Start the Day the Right Way in a Contact Center!

juice

Starting the day is often something that gets looked over in many contact centers. Many assume that their associates and supervisors will be motivated and ready to start the day without any other leadership. I can tell you that this is almost never the case.

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5 Ways to Instantly Improve Your Customer Service Contact Center

chalk

You learn some things after running contact centers for 20+ years. The following are 5 tips on changing or creating a great contact center culture in your customer service center.

“You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.” -Howard Shultz CEO Starbucks

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Having Fun in the Call Center…Yes FUN!!!

smile

Call center/customer service work is hard. Representatives on the phone can take a ton of abuse from customers and sometime from supervisors themselves!

Our job is to make the customers that interact with our center have a world class experience. We cannot do this if we have associates that are lethargic, have bad attitudes and do not want to be at work. One way we can help them is by making the contact center THE fun place to work.

Continue reading

Remembering the Contact Center of Yesterday!

phone

I have read and written many articles on the future of customer service and the future of the contact center. I thought it would be fun to take a trip down memory lane and try to get a discussion on the “old” days. The days when outbound calling was huge, before the advanced telephony, skills based routing, and the CTI (or any computers for that matter!!)that we have today.

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