“Sunshine Attitudes with an Entrepreneurial Mindset”: Effect of Culture on Hiring the Best Customer Service Associates


Through the 25 years of running a contact center we have tried many different methods of trying to figure out what methods and what traits we look for when hiring the best customer service and sales associates for our center. Through all the years of trial and error, of trying everything from personality tests, job test and different interview tactics we believe we have found what we believe is the best method/system for getting the best associates in our contact center. This is what we have found works great here at Expivia.

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